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September 01, 2020 1:25pm
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Ticketmaster apologizes to Taylor Swift, fans over sales disaster

Ticketmaster apologized to Taylor Swift and her fans for canceling millions of ticket sales after seeing high demand for her "The Eras" tour.

After millions of loyal Taylor Swift fans waited in hours-long queues over a span of two days only to be shut out, Ticketmaster is issuing a formal apology to their customers, Friday night.

"We want to apologize to Taylor and all of her fans - especially those who had a terrible experience trying to purchase tickets. We feel we owe it to everyone to share some information to help explain what happened," Ticketmaster announced on its Twitter account.

This is a developing story. Check back for updates.

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