Award Honors iQor’s iLead Mentorship Program

iQor, a leader in innovative training and coaching in customer service business process outsourcing (BPO), won a coveted Brandon Hall Group™ Gold award for excellence in the Leadership Development Competency Models category. This is the 45^th award recognizing iQor’s excellence in leadership, training, and coaching programs designed to support employees and accelerate performance in all work environments, whether work-at-home or work-in-office.

“The Brandon Hall Group™ Gold Award showcases iQor’s innovative training and coaching methodologies aimed at enhancing employee experiences that drive outstanding customer service and bring smiles to our team and customers. By seamlessly integrating cutting-edge AI-driven digital technology with a human approach focused on active learning, we are shaping forward-looking leadership development programs that offer unparalleled training and coaching opportunities for all our employees,” said iQor President and CEO Chris Crowley.

iQor was recognized for its iLead mentorship program that empowers employees in exempt positions around the world through ongoing leadership development. By focusing on coaching, assessments, education, and self-driven discovery, iLead provides customized leadership development based on employees’ individual needs.

The 2024 Brandon Hall Group™ HCM Excellence Awards® recognizes best practices for initiatives in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and the Future of Work. Entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts, and executives based on these criteria:

“Our award recipients demonstrate an unwavering commitment to excellence in human capital management,” said Brandon Hall Group™ Chief Executive Officer Mike Cooke. “This year, we’ve witnessed some of the most groundbreaking applications of HCM strategies in our organization’s history. Many of these innovations leverage cutting-edge technologies and foster unprecedented levels of cross-functional collaboration, resulting in remarkable improvements in operational efficiency and employee engagement.”

iQor congratulates Verizon on also winning the Gold award in this category as well as all the other award recipients. For more information about the Brandon Hall Group and the complete list of winners, visit https://excellenceawards.brandonhall.com/winners.

As a managed services provider of customer engagement and technology-enabled BPO solutions, iQor invests in learning and development that inspires employee and customer success. iQor elevates the skills and competencies of its global workforce by fostering a culture of continuous learning and utilizing human expertise and technology to optimize performance. iQor’s Symphony [AI]^TM generative AI ecosystem supports this performance-driven culture throughout the employee lifecycle for irresistible employee and customer experiences.

Read more about iQor’s commitment to learning and development at iQor.com.

About iQor

iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 40,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology and AI-driven innovations that can scale teams anywhere, our custom BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to deliver optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. We serve as a trusted partner to clients across industries, providing strategic thought leadership, competitive pricing, performance excellence, attractive geos, and talented teams to meet demand and deliver the best value in the industry. Read, see, and hear more at iQor.com.

About Brandon Hall Group™

Brandon Hall Group™ is the only professional development company that offers data, research, insights and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group™ to help them create future-proof employee development plans for the new era.

For over 30 years, we have empowered, recognized and certified excellence in organizations worldwide, influencing the development of over 10 million employees and executives. Our HCM Excellence Awards® program was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.”

The awards recognize the best organizations that have successfully developed and deployed programs, strategies, modalities, processes, systems and tools that have achieved measurable results. We are honored to receive applications from organizations worldwide ranging from small, medium, large and global enterprises to government, not-for-profits and associations.

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