Next week, Cognigy, a global leader in AI-powered customer service solutions, will be in Orlando, Florida at the Gartner IT Symposium/Xpo and ICMI’s Contact Center Expo. At the conferences, Cognigy will showcase its AI-first customer service solutions, which are paving the path for the AI workforce of the future. Attendees will have access to live demonstrations and interactive experiences to discover firsthand the capabilities of Cognigy’s next-gen GenAI-powered Conversational AI solutions.

Cognigy will highlight its AI Agents and Agent Copilot, expanded to include newly launched use cases for sales and marketing. These cutting-edge innovations mark a significant advancement in enabling businesses to deliver seamless, personalized customer experiences throughout the entire customer journey. Significantly, in November, Cognigy plans to announce its AI Workforce in the Agentic Era solutions.

Cognigy Takes the Stage

At the Gartner conference, which takes place from October 21-24 at the Walt Disney World Swan and Dolphin Resort, Cognigy’s VP of AI Transformation, Thys Waanders, and Hardy Myers, SVP of Global Partnerships, will moderate an executive roundtable session titled, “Your Future GenAI-Powered Agent Workforce: Use Cases & Value.” Scheduled for Tuesday, October 22 at 1:45 p.m. ET, this interactive session features peer leaders in Customer Service and CX exploring the intersection of AI and real-world business challenges. Attendees will discover how AI transforms CX with unprecedented ROI. Cognigy will be located at booth #1132.

At ICMI’s Contact Center Expo, held from October 22-24 at the Loews Royal Pacific Resort, Myers is hosting a “Lunch and Learn” session focused on educating attendees to understand how to effectively navigate the risks of deploying AI while transforming customer service. This session will begin at 12:45 p.m. ET on Wednesday, October 23. Cognigy is located at booth #513 for demos of its AI-driven solutions.

Cognigy and its partner, 8x8, a leading business communications, CX, and CPaaS platform provider, will host the ICMI Cocktail Hour on Tuesday, October 22 at 7:00 p.m. ET in the Tahitian Room.

Additionally, Cognigy is a finalist in the “Best New Technology Solution for Agent Copilot” award category. The winner will be announced on Wednesday, October 23 at 6:30 p.m. ET during the ICMI Award Ceremony.

Cognigy’s market-leading enterprise-class AI platform allows customers to build, operate and analyze advanced AI Agents to enable amazing customer experiences globally at scale. Working alongside human agents in the contact center, AI Agents empower businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel.

“Cognigy is delivering cutting-edge AI-enabled automation solutions that integrate seamlessly with enterprise contact centers to automate and elevate customer experiences,” said Myers. “Attendees of these events will leave inspired and ready to lead their organizations into the future of customer service and toward an AI-first workforce.”

To learn more about Cognigy’s AI Agents, visit www.cognigy.com.

About Cognigy

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy’s worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.

Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at https://www.linkedin.com/company/cognigy.

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