Digitate, a leading provider of SaaS-based autonomous enterprise software for IT and business operations, today announced its attendance at NRF 2024 (booth #4169), the National Retail Federation’s flagship industry event, being held January 14 through 16 at the Javits Convention Center in New York City.

During the show, Digitate executives will be on hand to discuss how, as retailers are rushing to automate operations to improve efficiency, Digitate’s new survey, “AI and automation: Laying the foundation for the autonomous enterprise,” revealed increased maintenance and human intervention stand in the way. Paradoxically, 89% of retailers still saw improved customer satisfaction and employee productivity/efficiency after implementing automation. This is notable because if retailers don’t find new ways to streamline automation deployment, they will decrease efficiency rather than enhance it.

Other highlights from the survey, which polled more than 600 IT decision-makers working in organizations with 1,000+ employees across the U.S., include:

• More than one-quarter of respondents (26%) plan to implement machine-operated tasks that require limited human input or fully transition to autonomous systems in the next five years.
• 78% saw improved employee satisfaction following deployment
• 32% have an equal balance between humans and machines

Visitors to the Digitate booth (#4169) will be able to find out more about the company's retail solution – Digitate for Retail. The solution, built on Digitate’s award-winning ignio™ Artificial Intelligence Operations (AIOps) platform, has been successfully deployed by more than 50 global leading retailers and Fortune 500 companies to fundamentally transform their retail operations through:

• Streamlining start-of-business day processes with business health monitoring
• Enhancing customer experience by eliminating POS failures, not-on-shelf and not-on-file scenarios
• Assuring availability, performance and capacity of business applications as well as underneath platforms and infrastructure
• Monitoring the health of all critical business functions across geographically distributed retails stores and digital applications
• Proactively identifying events, understanding root-causes and their potential business impact.
• Resolving incidents with intelligent automation
• Ensuring smooth business transactions​ across multiple payment gateways
• Predicting and resolving potential SLA misses before they happen
• Better management of Enterprise Resource Planning (ERP) Operations
• Resolving system failures autonomously across POS, devises, applications, and transactions

To schedule a meeting with Digitate at NRF, please complete the form here.

About Digitate

Digitate is a leading software provider bringing agility, assurance, and resiliency to IT and business operations. Digitate’s flagship product, ignio™, is an award-winning AIOps solution that reimagines the enterprise business landscape with its distinctive closed-loop approach. It combines context, insights, and intelligent automation to predict, resolve, and prevent issues autonomously. Our customers span multiple industries and include global enterprises that are leaders and innovators. To stay up to date on ignio™ news and learn how our clients across the globe have benefited from our innovative solutions, visit us at www.digitate.com and follow Digitate on X and LinkedIn.

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