Uniphore, one of the largest global AI-native conversational AI providers for the enterprise, today announced the appointment of Tushar Shah as Chief Product Officer (CPO). With over 30 years of experience in various technology leadership roles, including product management, operations management, go-to-market and customer experience functions, Shah brings a unique perspective to his role as CPO. He joins the company’s executive leadership team and reports to Uniphore’s CEO, Umesh Sachdev.

“Tushar’s ability to build and lead high-performing product and engineering teams makes him a perfect fit for Uniphore,” said Umesh Sachdev, CEO, Uniphore. “As we start a new chapter in our transformation journey, Tushar’s experience will be instrumental in building products that will delight our customers, partners, employees and stakeholders. I am excited to welcome Tushar to our company and look forward to celebrating many innovation milestones together.”

Shah has held numerous leadership roles throughout his career. He joins Uniphore from NationsBenefits, where he served as president and CEO of Fintech, driving approximately $1B worth of spend. Prior to that he was the senior vice president at PayPal where he led product and engineering, and managed credit, identity, risk, compliance, customer service, machine learning and AI platforms. Shah also played a role in the critical aspects of the separation between PayPal and eBay in 2015 and in the rapid growth of PayPal’s market cap since then. Among his other leadership roles is spending a decade at Bank of America as a technology senior executive for consumer banking, e-commerce, sales and services and software engineering. Earlier in his career, Tushar worked in IT for Teleglobe (Bell Canada) and customer care for Broadslate Networks and WorldCom (Verizon).

“I am thrilled to lead Uniphore’s talented product management team,” said Tushar Shah, CPO, Uniphore. “As Uniphore continues to grow the capabilities of its X platform and generative AI, it’s more important than ever that we work as one team to constantly innovate and deliver value to our customers. Building elegant and transformative products is my passion. I look forward to bringing that to life at Uniphore.”

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About Uniphore

Uniphore is one of the largest global AI-native conversational AI providers for the enterprise. Every day, billions of conversations happen across industries — Financial Service, Healthcare, Telecommunications, Travel, Hospitality and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

Uniphore believes companies that best understand and act on those conversations will win. We have built the most comprehensive platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX to transform and democratize customer experiences across industries. In 2023, the company completed two acquisitions — UK-based Red Box for voice, screen, and meta data capture, and France-based Hexagone for fusion of signals from voice, text and computer vision.

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