Tech company cements leadership in Internet Performance Monitoring, becoming the go-to platform for achieving Internet Resilience.

Catchpoint, The Internet Resilience Company, reports strong performance in Q3, ending in October 2023. During fiscal Q2 and Q3, the company achieved significant milestones in revenue growth, product innovation, and industry recognition in addition to expanding its sales organization to further accelerate growth.

Catchpoint reported two consecutive quarters of double-digit growth with notable new client acquisitions and further engagement within existing accounts. The company-maintained industry-leading retention rates.

• 28% of Catchpoint customers are generating over $100K in ARR each.
• 36% of customers had an average ARR of $472k.
• 23% of Catchpoint customers leverage two or more products.

Among the organizations that rely on Catchpoint for Internet Performance Monitoring are 9 of the top 10 Forbes Digital Companies, 7 of the top-10 publicly-traded software companies in the World, 9 of the top 10 CDN providers, and the top 6 cloud hyperscalers.

Global Sales Organization Expansion

In addition to significant customer growth, the global sales organization has expanded under Keith Hoskison, Senior Vice President, Worldwide Sales. Hoskison brings a wealth of experience and a proven track record of building high-performance sales teams for global companies such as Cisco, BMC and AppDynamics.

The company has recently appointed:

• Sarah Finchum, Vice President, International Sales. Finchum applies her global market expertise and 10+ years selling and leading enterprise teams at both Salesforce and Sprinklr to drive the company’s international expansion.
• Adam Bowen, Vice President, New Logo Sales. Bowen is a veteran software sales executive with more than a 15-year history of success in enterprise software sales and business development.
• Bob Patel, Vice President, Strategic Accounts. Patel is a veteran software sales executive with a 14-year history of success in enterprise software sales and business development, and a team of ‘navy seal’ sales veterans who bring a track record of helping global enterprises realize the value of technology platforms.

Industry Recognition:

• Catchpoint was included in Gartner’s Market Guide for Digital Experience Monitoring (DEM) as “Representative Vendors with Real User Monitoring Technologies” and “DEM Vendors with Synthetic Transaction Monitoring Technologies.”
• Catchpoint was also recognized in six Gartner Hype Cycle reports, including for Monitoring and Observability, Zero Trust Networking, The Future of Enterprise Applications, and Unified Communications and Collaboration: Digital Experience Monitoring.
• Catchpoint’s IPM Platform was highlighted in multiple leading analyst reports, including Forrester and GigaOm:
  • “Companies that don’t invest in IPM are vulnerable to huge financial losses as service disruptions drive away customers and employees.” Forrester Opportunity Snapshot, March 2023
  • “Catchpoint’s IPM solution is uniquely positioned to help organizations navigate performance issues and degradations while posing virtually no risk to the enterprises deploying the solutions.” CxO Decision Brief: Internet Resilience, May 2023
• Additionally, G2 awarded Catchpoint with multiple recognitions, including Easiest to Do Business With, Best Support.
• Best Relationship Recognition came with multiple TrustRadius awards, achieving top ratings in DEM, APM, VoIP Monitoring and APM.

Market Leading Innovation

• Internet Sonar –This addition to the Catchpoint IPM Platform provides simple, intelligent, trustworthy, Internet health information at-a-glance so companies can get ahead of productivity or experience-impacting third-party incidents.
• Catchpoint Tracing – After acquiring Thundra, Catchpoint successfully integrated it into the Catchpoint IPM Platform, culminating in the recent launch of Catchpoint Tracing. This new capability extends the reach of IPM’s outside-in, experience-based perspective all the way to applications, providing granular insights into all interactions between services and associated resources like databases, caches, queues, streams and more.
• SLO Tracking – Catchpoint SLO Tracking makes it effortless for users to determine if they are meeting their business Service Level Objectives (SLOs) and, consequently, fulfilling their Service Level Agreements (SLAs). It offers unparalleled insights into reliability, spanning user experiences and architectures, enhancing overall service quality and maturity.
• Branch Nodes – Similar to existing Catchpoint Enterprise Nodes that allow users to deploy comprehensive testing points in any corporate location, Branch Nodes provide network-focused functionality at a large scale and at a much lower cost in terms of hardware requirements and maintenance, where customers can gain visibility into thousands of locations.
  
  Full Open Telemetry Support – Catchpoint's IPM platform provides full Open Telemetry Support, offering real-time and detailed monitoring data with the ability to add custom headers to HTTP monitors.
• Global Observability Network Improvements – Catchpoint expanded its Global Observability Network, adding over 60 nodes across various regions, increasing their total network vantage points to 2600+ and BGP peers to 1430 BGP across 447 ASNs.
• Catchpoint received a patent on BGP Hijack detection, reinforcing its leadership in preventing BGP incidents.

For more details on the above and the rest of the new innovations launched, please check out our launch webcast now available on demand.

“I have huge pride in the momentum we've generated and the resounding affirmation from our customers that IPM stands as the cornerstone for significantly reducing MTTR, elevating customer experiences, and fortifying internet resilience,” said Medhi Daoudi, CEO of Catchpoint, “It’s an honor to serve as the trusted choice for 13 out of the top 20 global brands, safeguarding and fostering the growth of their businesses.”

Looking Ahead:

Catchpoint anticipates a strong end to Q4, closing the year with record momentum and further validating the category of IPM, Internet Performance Monitoring. The company looks forward to the accelerated growth in the next calendar year.

About Catchpoint: Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resiliency by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Connect with Catchpoint

Twitter: @Catchpoint

LinkedIn: Catchpoint

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