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8x8, Inc. Reports Second Quarter Fiscal 2024 Financial Results

  • Service Revenue of $178 million and Total Revenue of $185 million.
  • Cash flow from operations increased 26% year-over-year to $17.5 million.
  • Continued momentum in AI-powered solutions, including more than 50% quarter-over-quarter growth in self-service conversations through 8x8 Intelligent Customer Assistant.

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the second quarter of fiscal 2024 ended September 30, 2023.

Second Quarter Fiscal 2024 Financial Results:

  • Total revenue of $185.0 million, compared to $187.4 million in the second quarter of fiscal 2023.
  • Service revenue of $177.8 million, compared to $178.6 million in the second quarter of fiscal 2023.
  • GAAP operating loss was $2.6 million, an improvement of 89.7% compared to GAAP operating loss of $25.0 million in the second quarter of fiscal 2023.
  • Non-GAAP operating profit was $23.8 million, an increase of 162% compared to non-GAAP operating profit of $9.1 million in the second quarter of fiscal 2023.
  • GAAP net loss was $7.5 million compared to GAAP net loss of $11.6 million in the second quarter of fiscal 2023.
  • Non-GAAP net income was $17.1 million, an increase of 181.8% compared to non-GAAP net income of $6.1 million in the second quarter of fiscal 2023.
  • Adjusted EBITDA was $30.5 million, or 16% of revenue, an increase of 75% compared to Adjusted EBITDA of $17.4 million, or 9% of revenue, in the second quarter of fiscal 2023.

“I am pleased to report that we met or exceeded our guidance ranges for service revenue, total revenue, and operating margin in the second quarter,” said Samuel Wilson, Chief Executive Officer of 8x8, Inc. “We continue to execute on our innovation-led strategy to build a durable growth engine for the future while becoming more efficient in our operations. I believe this is how we will deliver value to all our stakeholders.

“8x8 is in the early stages of transforming our XCaaS communications and contact center platform into a complete AI-powered customer engagement platform and ecosystem. We are seeing early success with increasing customer adoption of multiple products in our portfolio and higher customer satisfaction. We believe the growth in the number of interactions with our Intelligent Customer Assistant validates our strategy of approaching the contact center market with a modern, flexible, AI-powered solution designed for rapid innovation and usability,” added Wilson.

Second Quarter Fiscal 2024 Financial Metrics and Recent Business Highlights:

Financial Metrics

  • Annual Recurring Subscriptions and Usage Revenue (ARR):
    • Total ARR was $707 million, an increase of 2% from the end of the same period last year.
    • Enterprise ARR was $407 million and represented 58% of total ARR.
  • GAAP gross margin was 69%, compared to 67% in the same period last year. Non-GAAP gross margin was 72%, compared to 70% in the same period last year.
  • GAAP service revenue gross margin was 72%, compared to 71% in the same period last year. Non-GAAP service revenue gross margin was 75%, compared to 74% in the same period last year.
  • Cash provided by operating activities was $17.5 million for the second quarter of fiscal 2024, compared to $13.8 million in the same period last year.
  • Cash, cash equivalents, restricted cash and investments were $149.8 million on September 30, 2023, compared to $139.0 million on March 31, 2023.

A reconciliation of the non-GAAP measures to the most directly comparable GAAP measures and other information relating to non-GAAP measures is included in the supplemental reconciliation at the end of this release.

Recent Business Highlights:

Product Innovation

  • Expanded AI self-service capabilities with voice interactions for 8x8 Intelligent Customer Assistant. The addition of voice expands 8x8 Intelligent Customer Assistant’s powerful, user-friendly conversational AI self-service capabilities that enable 8x8 Contact Center customers to create simple to complex experiences across digital and voice channels.
  • Enhanced 8x8 Contact Center with native secure video interaction functionality. Video escalation allows contact center agents to elevate customer interactions to video directly within 8x8 Agent Workspace, improving first contact resolution and customer engagement.
  • Announced the 8x8 Omni Shield CPaaS solution to enable enterprises to proactively safeguard customers against fraudulent SMS activity. The solution proactively detects and prevents fraudulent activities through automated fraud alerts, real-time notifications, live traffic monitoring, and instant phone number assessments.
  • Delivered the next generation of the 8x8 Phone App for Microsoft Teams and surpassed 400,000 user licenses of 8x8 Voice for Teams. Built on 8x8's direct routing service, the new app connects the Public Switched Telephone Network (PSTN) with Microsoft Teams to provide organizations with the most cost-effective method to enable native calling in Teams without additional software, desktop plugins, mobile apps, or requiring per user Teams Phone licenses.

Industry Recognition

  • Ranked as a top 5 provider in the Metrigy 2023 Contact Center-as-a-Service MetriRank Report, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success.
  • Named a Strong Performer in the The Forrester Wave™: Unified Communications As A Service (UCaaS), 2023 report.
  • Named Best Enterprise Service at the 2023 Comms Council UK Awards.
  • Won a Gold Stevie® Award for Technology Team of the Year and a Bronze Stevie Award for Customer Service Team of the Year in The 20th Annual International Business Awards®.
  • Earned awards for 8x8 CCaaS and UCaaS across 24 different categories in the G2 Fall 2023 Awards.
  • Received the 2023 TrustRadius Tech Cares Awards in the UK for demonstrating exceptional corporate social responsibility.

Corporate ESG and Leadership Updates

  • Achieved certification under the ISO 14001 Environmental Management framework for deployment, operations, and support within 8x8 UK.
  • In support of the hybrid workforce model, on October 30, 2023, the 8x8 Board of Directors approved the cessation of use of approximately 42% of the Company’s headquarters building in Campbell, CA. The Company will continue to hold the space available for sublease and currently estimates it will incur total non-cash lease impairment charges of between $9.0 million and $10.0 million in the quarter ending December 31, 2023.
  • Enhanced 8x8's Global Governance, Risk, and Compliance (GRC) program for cybersecurity and data privacy assurance by adding a top tier Security Incident Event Management system for additional monitoring of infrastructure security events. 8x8 has been certified under more than 15 frameworks for cybersecurity, data privacy, and operations management and continues to expand compliance and security initiatives worldwide. A complete list of certifications is available on the company's website at https://www.8x8.com/why-8x8/security.
  • Promoted Jamie Snaddon to VP, Managing Director of EMEA, with responsibility for 8x8’s growing operations in Europe, the Middle East, and Africa.
  • Appointed Bruno Bertini as Chief Marketing Officer. Bertini is a recognized growth marketing executive with more than 15 years in the contact center and customer experience industry.

Third Quarter and Updated Fiscal 2024 Financial Outlook:

Management provides expected ranges for total revenue, service revenue and non-GAAP operating margin based on its evaluation of the current business environment. The Company emphasizes that these expectations are subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below.

Third Quarter Fiscal 2024 Ending December 31, 2023

  • Service revenue in the range of $173 million to $178 million.
  • Total revenue in the range of $180 million to $186 million.
  • Non-GAAP operating margin in the range of 11% to 12%.

Fiscal Year 2024 Ending March 31, 2024

  • Service revenue in the range of $701 million to $711 million.
  • Total revenue in the range of $732.5 million to $742.5 million.
  • Non-GAAP operating margin in the range of 12% to 13%.

The Company does not reconcile its forward-looking estimates of non-GAAP operating margins to the corresponding GAAP measures of GAAP operating margin due to the significant variability of, and difficulty in making accurate forecasts and projections with regards to, the various expenses it excludes. For example, future hiring and employee turnover may not be reasonably predictable, stock-based compensation expense depends on variables that are largely not within the control of nor predictable by management, such as the market price of 8x8 common stock, and may also be significantly impacted by events like acquisitions, the timing and nature of which are difficult to predict with accuracy. The actual amounts of these excluded items could have a significant impact on the Company's GAAP operating margins. Accordingly, management believes that reconciliations of this forward-looking non-GAAP financial measure to the corresponding GAAP measure are not available without unreasonable effort. All projections are on a non-GAAP basis. Additionally, our increased emphasis on profitability and cash flow generation may not be successful. The reduction in our total costs as a percentage of revenue may negatively impact our revenue and our business in ways we don't anticipate and may not achieve the desired outcome. See the Explanation of GAAP to Non-GAAP Reconciliation below for the definition of non-GAAP operating margin.

Conference Call Information:

Management will host a conference call to discuss earnings results on November 1, 2023, at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). The conference call will last approximately 60 minutes. Participants may:

Participants should plan to dial in or log on 10 minutes prior to the start time. The webcast will be archived on 8x8's website for a period of at least 30 days. For additional information, visit http://investors.8x8.com.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading software as a service provider of 8x8 XCaaS™ (Experience Communications as a Service™), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between unified communications as a service (UCaaS) and contact center as a service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Forward-Looking Statements:

This news release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. For example, words such as "may," "will," "should," "estimates," "predicts," "potential," "continue," "strategy," "believes," "anticipates," "plans," "expects," "intends," and similar expressions are intended to identify forward-looking statements. These forward-looking statements, include but are not limited to: changing industry trends; the size of our market opportunity; the potential success and impact of our investments in AI; our strategic framework; our ability to increase profitability and cash flow to deleverage our balance sheet and fund investment in innovation; whether our UC and CC traffic will increase; our future revenue and growth; whether we can sustain an increasing pace of innovation; the success of our go to market engine; our ability to improve G&A synergies; our ability to enhance shareholder value; and our financial outlook, revenue growth, and profitability, including whether we will achieve sustainable growth and profitability.

You should not place undue reliance on such forward-looking statements. Actual results could differ materially from those projected in forward-looking statements depending on a variety of factors, including, but not limited to: a reduction in our total costs as a percentage of revenue may negatively impact our revenues and our business; customer adoption and demand for our products may be lower than we anticipate; the impact of economic downturns on us and our customers; ongoing volatility and conflict in the political environment, including Russia's invasion of Ukraine; inflationary pressures and rising interest rates; competitive dynamics of the cloud communication and collaboration markets, including voice, contact center, video, messaging, and communication application programming interfaces, in which we compete may change in ways we are not anticipating; impact of supply chain disruptions; third parties may assert ownership rights in our IP, which may limit or prevent our continued use of the core technologies behind our solutions; our customer churn rate may be higher than we anticipate; our investments in marketing, channel and value-added resellers, new products, and our acquisition of Fuze, Inc. may not result in revenue growth; and we may not achieve our target service revenue growth, or the revenue, operating margin or other amounts we forecast in our guidance, for a particular quarter or for the full fiscal year. Our increased emphasis on profitability and cash flow generation may not be successful. The reduction in our total costs as a percentage of revenue may negatively impact our revenue and our business in ways we don't anticipate and may not achieve the desired outcome.

For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's reports on Forms 10-K and 10-Q, as well as other reports that 8x8, Inc. files from time to time with the Securities and Exchange Commission. All forward-looking statements are qualified in their entirety by this cautionary statement, and 8x8, Inc. undertakes no obligation to update publicly any forward-looking statement for any reason, except as required by law, even as new information becomes available or other events occur in the future.

Explanation of GAAP to Non-GAAP Reconciliation

The Company has provided, in this release, financial information that has not been prepared in accordance with Generally Accepted Accounting Principles (GAAP). Management uses these Non-GAAP financial measures internally to understand, manage, and evaluate the business, and to make operating decisions. Management believes they are useful to investors, as a supplement to GAAP measures, in evaluating the Company's ongoing operational performance. Management also believes that some of 8x8’s investors use these Non-GAAP financial measures as an additional tool in evaluating 8x8's ongoing "core operating performance" in the ordinary, ongoing, and customary course of the Company's operations. Core operating performance excludes items that are non-cash, not expected to recur, or not reflective of ongoing financial results. Management also believes that looking at the Company’s core operating performance provides consistency in period-to-period comparisons and trends.

These Non-GAAP financial measures may be calculated differently from, and therefore may not be comparable to, similarly titled measures used by other companies, which limits the usefulness of these measures for comparative purposes. Management recognizes that these Non-GAAP financial measures have limitations as analytical tools, including the fact that management must exercise judgment in determining which types of items to exclude from the Non-GAAP financial information. Non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Investors are encouraged to review the reconciliation of these Non-GAAP financial measures to their most directly comparable GAAP financial measures in the table titled "Reconciliation of GAAP to Non-GAAP Financial Measures." Detailed explanations of the adjustments from comparable GAAP to Non-GAAP financial measures are as follows:

Non-GAAP Costs of Revenue, Costs of Service Revenue and Costs of Other Revenue

Non-GAAP Costs of Revenue includes: (i) Non-GAAP Cost of Service Revenue, which is Cost of Service Revenue excluding amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, certain legal and regulatory costs, and certain severance, transition and contract termination costs; and (ii) Non-GAAP Cost of Other Revenue, which is Cost of Other Revenue excluding stock-based compensation expense and related employer payroll taxes, certain legal and regulatory costs, and certain severance, transition and contract termination costs.

Non-GAAP Service Revenue Gross Margin, Other Revenue Gross Margin, and Total Revenue Gross Margin

Non-GAAP Service Revenue Gross Profit and Margin as a percentage of Service Revenue and Non-GAAP Other Revenue Gross Profit and Margin as a percentage of Other Revenue are computed as Service Revenue less Non-GAAP Cost of Service Revenue divided by Service Revenue and Other Revenue less Non-GAAP Cost of Other Revenue divided by Other Revenue, respectively. Non-GAAP Total Revenue Gross Profit and Margin as a percentage of Total Revenue is computed as Total Revenue less Non-GAAP Cost of Service Revenue and Non-GAAP Cost of Other Revenue divided by Total Revenue. Management believes the Company’s investors benefit from understanding these adjustments and from an alternative view of the Company’s Cost of Service Revenue and Cost of Other Revenue, as well as the Company's Service, Other and Total Revenue Gross Margin performance compared to prior periods and trends.

Non-GAAP Operating Expenses

Non-GAAP Operating Expenses includes Non-GAAP Research and Development expenses, Non-GAAP Sales and Marketing expenses, and Non-GAAP General and Administrative expenses, each of which excludes amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, acquisition and integration expenses, and certain severance, transition and contract termination costs. Management believes that these exclusions provide investors with a supplemental view of the Company’s ongoing operational expenses.

Non-GAAP Operating Profit and Non-GAAP Operating Margin

Non-GAAP Operating Profit excludes: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, acquisition and integration expenses, certain legal and regulatory costs, and certain severance, transition and contract termination costs from Operating Profit (Loss). Non-GAAP Operating Margin is Non-GAAP Operating Profit divided by Revenue. Management believes that these exclusions provide investors with a supplemental view of the Company’s ongoing operating performance.

Non-GAAP Other Income (expense), net

Non-GAAP Other Income (expense), net excludes: amortization of debt discount and issuance cost, gain or loss on debt extinguishment, gain or loss on remeasurement of warrants, and sub-lease income from Other Income (expense), net. Management believes the Company’s investors benefit from this supplemental information to facilitate comparison of the Company’s other income (expense), performance to prior results and trends.

Non-GAAP Net Income and Adjusted EBITDA

Non-GAAP Net Income excludes: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, acquisition and integration expenses, certain legal and regulatory costs, certain severance, transition and contract termination costs, amortization of debt discount and issuance cost, gain or loss on debt extinguishment, gain or loss on remeasurement of warrants, and sub-lease income. Adjusted EBITDA excludes interest expense, provision for income taxes, depreciation, amortization of capitalized internal use software, and other income (expense), net from non-GAAP net income. Management believes the Company’s investors benefit from understanding these adjustments and an alternative view of our net income performance as compared to prior periods and trends.

Non-GAAP Net Income Per Share – Basic and Non-GAAP Net Income Per Share - Diluted

Non-GAAP Net Income Per Share – Basic is Non-GAAP Net Income divided by the weighted-average basic shares outstanding. Non-GAAP Net Income Per Share – Diluted is Non-GAAP Net Income divided by the weighted-average diluted shares outstanding. Diluted shares outstanding include the effect of potentially dilutive securities from stock-based benefit plans and convertible senior notes. These potentially dilutive securities are excluded from the computation of net loss per share attributable to common stockholders on a GAAP basis because the effect would have been anti-dilutive. They are added for the computation of diluted net income per share on a non-GAAP basis in periods when 8x8 has net profit on a non-GAAP basis as their inclusion provides a better indication of 8x8’s underlying business performance. Management believes the Company’s investors benefit by understanding our Non-GAAP net income performance as reflected in a per share calculation as ways of measuring performance by ownership in the Company. Management believes these adjustments offer investors a useful view of the Company’s diluted net income per share as compared to prior periods and trends.

Management evaluates and makes decisions about its business operations based on Non-GAAP financial information by excluding items management does not consider to be “core costs” or “core proceeds.” Management believes some of its investors also evaluate our "core operating performance" as a means of evaluating our performance in the ordinary, ongoing, and customary course of our operations. Management excludes the amortization of acquired intangible assets, which primarily represents a non-cash expense of technology and/or customer relationships already developed, to provide a supplemental way for investors to compare the Company’s operations pre-acquisition to those post-acquisition and to those of our competitors that have pursued internal growth strategies. Stock-based compensation expense has been excluded because it is a non-cash expense and relies on valuations based on future conditions and events, such as the market price of 8x8 common stock, that are difficult to predict and/or largely not within the control of management. The related employer payroll taxes for stock-based compensation are excluded since they are incurred only due to the associated stock-based compensation expense. Acquisition and integration expenses consist of external and incremental costs resulting directly from merger and acquisition and strategic investment activities such as legal and other professional services, due diligence, integration, and other closing costs, which are costs that vary significantly in amount and timing. Legal and regulatory costs include litigation and other professional services, as well as certain tax and regulatory liabilities. Severance, transition and contract termination costs include employee termination benefits, executive severance agreements, cancellation of certain contracts, and lease impairments. Debt amortization expenses relate to the non-cash accretion of the debt discount.

8x8, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS

(Unaudited, in thousands, except per share amounts)

 

 

Three Months Ended September 30,

 

Six Months Ended September 30,

 

2023

 

2022

 

2023

 

2022

Service revenue

$

177,782

 

 

$

178,556

 

 

$

353,020

 

 

$

357,717

 

Other revenue

 

7,217

 

 

 

8,833

 

 

 

15,266

 

 

 

17,292

 

Total revenue

 

184,999

 

 

 

187,389

 

 

 

368,286

 

 

 

375,009

 

Operating expenses:

 

 

 

 

 

 

 

Cost of service revenue

 

49,144

 

 

 

51,038

 

 

 

95,420

 

 

 

104,585

 

Cost of other revenue

 

7,958

 

 

 

11,000

 

 

 

16,356

 

 

 

24,126

 

Research and development

 

34,207

 

 

 

36,019

 

 

 

69,499

 

 

 

70,974

 

Sales and marketing

 

68,687

 

 

 

80,487

 

 

 

137,191

 

 

 

164,014

 

General and administrative

 

27,586

 

 

 

33,835

 

 

 

53,812

 

 

 

63,054

 

Total operating expenses

 

187,582

 

 

 

212,379

 

 

 

372,278

 

 

 

426,753

 

Loss from operations

 

(2,583

)

 

 

(24,990

)

 

 

(3,992

)

 

 

(51,744

)

Other (expense) income, net

 

(5,258

)

 

 

13,950

 

 

 

(17,732

)

 

 

15,066

 

Loss before (benefit from) provision for income taxes

 

(7,841

)

 

 

(11,040

)

 

 

(21,724

)

 

 

(36,678

)

Provision (benefit) for income taxes

 

(389

)

 

 

599

 

 

 

1,055

 

 

 

1,004

 

Net loss

$

(7,452

)

 

$

(11,639

)

 

$

(22,779

)

 

$

(37,682

)

 

 

 

 

 

 

 

 

Net loss per share:

 

 

 

 

 

 

 

Basic and diluted

$

(0.06

)

 

$

(0.10

)

 

$

(0.19

)

 

$

(0.32

)

Weighted average number of shares:

 

 

 

 

 

 

 

Basic and diluted

 

120,757

 

 

 

116,013

 

 

 

118,778

 

 

 

117,857

 

SUPPLEMENTAL DETAILS - OTHER (EXPENSE) INCOME, NET

(Unaudited, in thousands)

 

 

Three Months Ended September 30,

 

Six Months Ended September 30,

 

2023

 

2022

 

2023

 

2022

Interest expense

$

(8,929

)

 

$

(4,883

)

 

$

(17,899

)

 

$

(5,508

)

Amortization of debt discount and issuance costs

 

(1,132

)

 

 

(1,169

)

 

 

(2,240

)

 

 

(2,000

)

Gain on warrants remeasurement

 

2,781

 

 

 

1,293

 

 

 

2,531

 

 

 

1,293

 

Gain (loss) on debt extinguishment

 

 

 

 

16,106

 

 

 

(1,766

)

 

 

16,106

 

Gain on foreign exchange

 

1,565

 

 

 

2,124

 

 

 

761

 

 

 

4,600

 

Other income

 

457

 

 

 

479

 

 

 

881

 

 

 

575

 

Other (expense) income, net

$

(5,258

)

 

$

13,950

 

 

$

(17,732

)

 

$

15,066

 

8x8, INC.

CONSOLIDATED BALANCE SHEETS

(Unaudited, in thousands)

 

 

September 30, 2023

 

March 31, 2023

ASSETS

 

 

 

Current assets:

 

 

 

Cash and cash equivalents

$

144,030

 

 

$

111,400

 

Restricted cash, current

 

521

 

 

 

511

 

Short-term investments

 

4,744

 

 

 

26,228

 

Accounts receivable, net of allowance for expected credit losses of $3,036 and $3,644 as of September 30, 2023 and March 31, 2023, respectively

 

61,063

 

 

 

62,307

 

Deferred sales commission costs, current

 

37,610

 

 

 

38,048

 

Other current assets

 

33,967

 

 

 

34,630

 

Total current assets

 

281,935

 

 

 

273,124

 

Property and equipment, net

 

53,508

 

 

 

57,871

 

Operating lease, right-of-use assets

 

50,396

 

 

 

52,444

 

Intangible assets, net

 

96,914

 

 

 

107,112

 

Goodwill

 

265,732

 

 

 

266,863

 

Restricted cash, non-current

 

462

 

 

 

818

 

Deferred sales commission costs, non-current

 

60,440

 

 

 

67,644

 

Other assets, non-current

 

14,336

 

 

 

15,934

 

Total assets

$

823,723

 

 

$

841,810

 

LIABILITIES AND STOCKHOLDERS' EQUITY

 

 

 

Current liabilities:

 

 

 

Accounts payable

$

49,391

 

 

$

46,802

 

Accrued compensation

 

21,793

 

 

 

29,614

 

Accrued taxes

 

35,854

 

 

 

29,570

 

Operating lease liabilities, current

 

11,623

 

 

 

11,504

 

Deferred revenue, current

 

33,223

 

 

 

34,909

 

Convertible senior notes, current

 

63,153

 

 

 

62,932

 

Other accrued liabilities

 

14,053

 

 

 

14,556

 

Total current liabilities

 

229,090

 

 

 

229,887

 

Operating lease liabilities, non-current

 

61,926

 

 

 

65,623

 

Deferred revenue, non-current

 

10,231

 

 

 

10,615

 

Convertible senior notes

 

197,303

 

 

 

196,821

 

Term loan

 

210,303

 

 

 

231,993

 

Other liabilities, non-current

 

4,460

 

 

 

6,965

 

Total liabilities

 

713,313

 

 

 

741,904

 

Stockholders' equity:

 

 

 

Preferred stock: $0.001 par value, 5,000,000 shares authorized, none issued and outstanding as of September 30, 2023 and March 31, 2023

 

 

 

 

 

Common stock: $0.001 par value, 300,000,000 shares authorized, 121,858,602 shares and 114,659,255 shares issued and outstanding as of September 30, 2023 and March 31, 2023, respectively

 

122

 

 

 

115

 

Additional paid-in capital

 

941,493

 

 

 

905,635

 

Accumulated other comprehensive loss

 

(15,509

)

 

 

(12,927

)

Accumulated deficit

 

(815,696

)

 

 

(792,917

)

Total stockholders' equity

 

110,410

 

 

 

99,906

 

Total liabilities and stockholders' equity

$

823,723

 

 

$

841,810

 

8x8, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited, in thousands)

 

 

Six Months Ended September 30,

 

2023

 

2022

Cash flows from operating activities:

 

 

 

Net loss

$

(22,779

)

 

$

(37,682

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

Depreciation

 

4,090

 

 

 

5,624

 

Amortization of intangible assets

 

10,198

 

 

 

10,723

 

Amortization of capitalized internal-use software costs

 

10,061

 

 

 

11,494

 

Amortization of debt discount and issuance costs

 

2,240

 

 

 

2,000

 

Amortization of deferred sales commission costs

 

20,099

 

 

 

18,839

 

Allowance for credit losses

 

993

 

 

 

1,781

 

Operating lease expense, net of accretion

 

5,109

 

 

 

5,925

 

Impairment of right-of-use assets

 

 

 

 

2,424

 

Stock-based compensation expense

 

32,717

 

 

 

52,435

 

Loss (gain) on debt extinguishment

 

1,766

 

 

 

(16,106

)

Gain on remeasurement of warrants

 

(2,531

)

 

 

(1,293

)

Other

 

52

 

 

 

(192

)

Changes in assets and liabilities:

 

 

 

Accounts receivable

 

299

 

 

 

(4,579

)

Deferred sales commission costs

 

(12,068

)

 

 

(13,834

)

Other current and non-current assets

 

(1,306

)

 

 

1,223

 

Accounts payable and accruals

 

(2,934

)

 

 

(14,733

)

Deferred revenue

 

(2,070

)

 

 

(4,367

)

Net cash provided by operating activities

 

43,936

 

 

 

19,682

 

 

 

 

 

Cash flows from investing activities:

 

 

 

Purchases of property and equipment

 

(1,558

)

 

 

(1,845

)

Capitalized internal-use software costs

 

(7,442

)

 

 

(4,328

)

Purchases of investments

 

(6,174

)

 

 

(27,669

)

Sales of investments

 

 

 

 

8,296

 

Maturities of investments

 

27,909

 

 

 

36,641

 

Acquisition of businesses, net of cash acquired

 

 

 

 

(1,250

)

Net cash provided by investing activities

 

12,735

 

 

 

9,845

 

 

 

 

 

Cash flows from financing activities:

 

 

 

Proceeds from issuance of common stock under employee stock plans

 

2,365

 

 

 

1,713

 

Repayment of principal on term loan

 

(25,000

)

 

 

 

Net proceeds from term loan

 

 

 

 

232,861

 

Repayment and exchange of convertible senior notes

 

 

 

 

(190,553

)

Repurchase of common stock

 

 

 

 

(60,214

)

Net cash used in financing activities

 

(22,635

)

 

 

(16,193

)

Effect of exchange rate changes on cash

 

(1,752

)

 

 

(12,207

)

Net increase in cash, cash equivalents and restricted cash

 

32,284

 

 

 

1,127

 

Cash, cash equivalents and restricted cash, beginning of year

 

112,729

 

 

 

100,714

 

Cash, cash equivalents and restricted cash, end of year

$

145,013

 

 

$

101,841

 

Supplemental disclosures of cash flow information:

 

 

Six Months Ended September 30,

 

2023

 

2022

Interest paid

17,799

 

4,654

Income taxes paid

 

3,118

 

 

 

1,167

 

Warrants issued in connection with term loan

 

 

 

 

5,915

 

Shares issued in connection with term loan and convertible senior notes

 

 

 

 

5,082

 

 

 

Three Months Ended September 30,

 

Six Months Ended September 30,

 

2023

 

2022

 

2023

 

2022

Costs of Revenue:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP cost of service revenue

$

49,144

 

 

 

 

$

51,038

 

 

 

 

$

95,420

 

 

 

 

$

104,585

 

 

 

Amortization of acquired intangible assets

 

(2,118

)

 

 

 

 

(2,140

)

 

 

 

 

(4,235

)

 

 

 

 

(4,509

)

 

 

Stock-based compensation expense and related employer payroll taxes

 

(1,743

)

 

 

 

 

(2,457

)

 

 

 

 

(3,967

)

 

 

 

 

(5,153

)

 

 

Severance, transition and contract termination costs

 

(82

)

 

 

 

 

(281

)

 

 

 

 

(288

)

 

 

 

 

(1,178

)

 

 

Non-GAAP cost of service revenue

$

45,201

 

 

 

 

$

46,160

 

 

 

 

$

86,930

 

 

 

 

$

93,745

 

 

 

Non-GAAP service margin (as a percentage of service revenue)

$

132,581

 

 

74.6

%

 

$

132,396

 

 

74.1

%

 

$

266,090

 

 

75.4

%

 

$

263,972

 

 

73.8

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP cost of other revenue

$

7,958

 

 

 

 

$

11,000

 

 

 

 

$

16,356

 

 

 

 

$

24,126

 

 

 

Stock-based compensation expense and related employer payroll taxes

 

(468

)

 

 

 

 

(937

)

 

 

 

 

(1,119

)

 

 

 

 

(2,084

)

 

 

Severance, transition and contract termination costs

 

(28

)

 

 

 

 

(244

)

 

 

 

 

(50

)

 

 

 

 

(777

)

 

 

Non-GAAP cost of other revenue

$

7,462

 

 

 

 

$

9,819

 

 

 

 

$

15,187

 

 

 

 

$

21,265

 

 

 

Non-GAAP other margin (as a percentage of other revenue)

$

(245

)

 

(3.4

%)

 

$

(986

)

 

(11.2

%)

 

$

79

 

 

0.5

%

 

$

(3,973

)

 

(23.0

%)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-GAAP gross margin (as a percentage of revenue)

$

132,336

 

 

71.5

%

 

$

131,410

 

 

70.1

%

 

$

266,169

 

 

72.3

%

 

$

259,999

 

 

69.3

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP research and development

$

34,207

 

 

 

 

$

36,019

 

 

 

 

$

69,499

 

 

 

 

$

70,974

 

 

 

Stock-based compensation expense and related employer payroll taxes

 

(5,345

)

 

 

 

 

(7,773

)

 

 

 

 

(12,783

)

 

 

 

 

(15,966

)

 

 

Acquisition and integration costs

 

115

 

 

 

 

 

 

 

 

 

 

(98

)

 

 

 

 

 

 

Severance, transition and contract termination costs

 

(902

)

 

 

 

 

(107

)

 

 

 

 

(1,213

)

 

 

 

 

(144

)

 

 

Non-GAAP research and development (as a percentage of revenue)

$

28,075

 

 

15.2

%

 

$

28,139

 

 

15.0

%

 

$

55,405

 

 

15.0

%

 

$

54,864

 

 

14.6

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP sales and marketing

$

68,687

 

 

 

 

$

80,487

 

 

 

 

$

137,191

 

 

 

 

$

164,014

 

 

 

Amortization of acquired intangible assets

 

(2,982

)

 

 

 

 

(3,107

)

 

 

 

 

(5,963

)

 

 

 

 

(6,214

)

 

 

Stock-based compensation expense and related employer payroll taxes

 

(4,176

)

 

 

 

 

(6,883

)

 

 

 

 

(9,430

)

 

 

 

 

(15,163

)

 

 

Severance, transition and contract termination costs

 

(234

)

 

 

 

 

(330

)

 

 

 

 

(403

)

 

 

 

 

(721

)

 

 

Non-GAAP sales and marketing (as a percentage of revenue)

$

61,295

 

 

33.1

%

 

$

70,167

 

 

37.4

%

 

$

121,395

 

 

33.0

%

 

$

141,916

 

 

37.8

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP general and administrative

$

27,586

 

 

 

 

$

33,835

 

 

 

 

$

53,812

 

 

 

 

$

63,054

 

 

 

Stock-based compensation expense and related employer payroll taxes

 

(3,695

)

 

 

 

 

(6,763

)

 

 

 

 

(7,803

)

 

 

 

 

(14,686

)

 

 

Acquisition and integration costs

 

(422

)

 

 

 

 

(1,554

)

 

 

 

 

(552

)

 

 

 

 

(2,178

)

 

 

Legal and regulatory costs

 

(3,879

)

 

 

 

 

207

 

 

 

 

 

(5,347

)

 

 

 

 

269

 

 

 

Severance, transition and contract termination costs

 

(388

)

 

 

 

 

(1,694

)

 

 

 

 

(934

)

 

 

 

 

(2,449

)

 

 

Non-GAAP general and administrative (as a percentage of revenue)

$

19,202

 

 

10.4

%

 

$

24,031

 

 

12.8

%

 

$

39,176

 

 

10.6

%

 

$

44,010

 

 

11.7

%

Non-GAAP Operating Expenses (as a percentage of revenue)

$

108,572

 

 

58.7

%

 

$

122,337

 

 

65.3

%

 

$

215,976

 

 

58.6

%

 

$

240,790

 

 

64.2

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Profit (Loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP loss from operations

$

(2,583

)

 

 

 

$

(24,990

)

 

 

 

$

(3,992

)

 

 

 

$

(51,744

)

 

 

Amortization of acquired intangible assets

 

5,100

 

 

 

 

 

5,247

 

 

 

 

 

10,198

 

 

 

 

 

10,723

 

 

 

Stock-based compensation expense and related employer payroll taxes

 

15,427

 

 

 

 

 

24,813

 

 

 

 

 

35,102

 

 

 

 

 

53,052

 

 

 

Acquisition and integration costs

 

307

 

 

 

 

 

1,554

 

 

 

 

 

650

 

 

 

 

 

2,178

 

 

 

Legal and regulatory costs

 

3,879

 

 

 

 

 

(207

)

 

 

 

 

5,347

 

 

 

 

 

(269

)

 

 

Severance, transition and contract termination costs

 

1,634

 

 

 

 

 

2,656

 

 

 

 

 

2,888

 

 

 

 

 

5,269

 

 

 

Non-GAAP operating profit (as a percentage of revenue)

$

23,764

 

 

12.8

%

 

$

9,073

 

 

4.8

%

 

$

50,193

 

 

13.6

%

 

$

19,209

 

 

5.1

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other Income (Expenses):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP other income (expense), net

$

(5,258

)

 

 

 

$

13,950

 

 

 

 

$

(17,732

)

 

 

 

$

15,066

 

 

 

Amortization of debt discount and issuance cost

 

1,132

 

 

 

 

 

1,169

 

 

 

 

 

2,240

 

 

 

 

 

2,000

 

 

 

(Gain) loss on debt extinguishment

 

 

 

 

 

 

(16,106

)

 

 

 

 

1,766

 

 

 

 

 

(16,106

)

 

 

Gain on warrants remeasurement

 

(2,781

)

 

 

 

 

(1,293

)

 

 

 

 

(2,531

)

 

 

 

 

(1,293

)

 

 

Sublease Income

 

(117

)

 

 

 

 

(116

)

 

 

 

 

(234

)

 

 

 

 

(232

)

 

 

Non-GAAP other (expense) income, net (as a percentage of revenue)

$

(7,024

)

 

(3.8

%)

 

$

(2,396

)

 

(1.3

%)

 

$

(16,491

)

 

(4.5

)%

 

$

(565

)

 

(0.2

%)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net Income (Loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP net loss

$

(7,452

)

 

 

 

$

(11,639

)

 

 

 

$

(22,779

)

 

 

 

$

(37,682

)

 

 

Amortization of acquired intangible assets

 

5,100

 

 

 

 

 

5,247

 

 

 

 

 

10,198

 

 

 

 

 

10,723

 

 

 

Stock-based compensation expense and related employer payroll taxes

 

15,427

 

 

 

 

 

24,813

 

 

 

 

 

35,102

 

 

 

 

 

53,052

 

 

 

Acquisition and integration costs

 

307

 

 

 

 

 

1,554

 

 

 

 

 

650

 

 

 

 

 

2,178

 

 

 

Legal and regulatory costs

 

3,879

 

 

 

 

 

(207

)

 

 

 

 

5,347

 

 

 

 

 

(269

)

 

 

Severance, transition and contract termination costs

 

1,634

 

 

 

 

 

2,656

 

 

 

 

 

2,888

 

 

 

 

 

5,269

 

 

 

Amortization of debt discount and issuance cost

 

1,132

 

 

 

 

 

1,169

 

 

 

 

 

2,240

 

 

 

 

 

2,000

 

 

 

(Gain) loss on debt extinguishment

 

 

 

 

 

 

(16,106

)

 

 

 

 

1,766

 

 

 

 

 

(16,106

)

 

 

Gain on warrants remeasurement

 

(2,781

)

 

 

 

 

(1,293

)

 

 

 

 

(2,531

)

 

 

 

 

(1,293

)

 

 

Sublease income

 

(117

)

 

 

 

 

(116

)

 

 

 

 

(234

)

 

 

 

 

(232

)

 

 

Non-GAAP net income (as a percentage of revenue)

$

17,129

 

 

9.3

%

 

$

6,078

 

 

3.2

%

 

$

32,647

 

 

8.9

%

 

$

17,640

 

 

4.7

%

Interest expense

 

8,929

 

 

 

 

 

4,883

 

 

 

 

 

17,899

 

 

 

 

 

5,508

 

 

 

Provision for income taxes

 

(389

)

 

 

 

 

599

 

 

 

 

 

1,055

 

 

 

 

 

1,004

 

 

 

Depreciation

 

1,964

 

 

 

 

 

2,834

 

 

 

 

 

4,090

 

 

 

 

 

5,624

 

 

 

Amortization of capitalized internal-use software costs

 

4,779

 

 

 

 

 

5,529

 

 

 

 

 

10,061

 

 

 

 

 

11,494

 

 

 

Other expense (income), net

 

(1,905

)

 

 

 

 

(2,487

)

 

 

 

 

(1,408

)

 

 

 

 

(4,943

)

 

 

Adjusted EBITDA

$

30,507

 

 

16.5

%

 

$

17,436

 

 

9.3

%

 

$

64,344

 

 

17.5

%

 

$

36,327

 

 

9.7

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shares used in computing net loss per share amounts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

120,757

 

 

 

 

 

116,013

 

 

 

 

 

118,778

 

 

 

 

 

117,857

 

 

 

Diluted

 

122,624

 

 

 

 

 

116,186

 

 

 

 

 

120,599

 

 

 

 

 

118,936

 

 

 

GAAP net loss per share - Basic and Diluted

$

(0.06

)

 

 

 

$

(0.10

)

 

 

 

$

(0.19

)

 

 

 

$

(0.32

)

 

 

Non-GAAP net income per share - Basic

$

0.14

 

 

 

 

$

0.05

 

 

 

 

$

0.27

 

 

 

 

$

0.15

 

 

 

Non-GAAP net income per share - Diluted

$

0.14

 

 

 

 

$

0.05

 

 

 

 

$

0.27

 

 

 

 

$

0.15

 

 

 

8x8, INC.

SELECTED OPERATING METRICS

(Unaudited, in millions, except number of enterprise customers)

 

 

Fiscal 2023

 

Fiscal 2024

 

Q1

 

Q2

 

Q3

 

Q4

 

Q1

Q2

TOTAL ARR (1)

$

688

 

 

$

692

 

 

$

698

 

 

$

703

 

 

$

703

 

$

707

 

Growth % (YoY)

 

28

%

 

 

25

%

 

 

22

%

 

 

2

%

 

 

2

%

 

2

%

 

 

 

 

 

 

 

 

 

 

 

ARR BY CUSTOMER SIZE

 

 

 

 

 

 

 

 

 

 

ENTERPRISE (2)

$

403

 

 

$

401

 

 

$

400

 

 

$

405

 

 

$

404

 

$

407

 

% of Total ARR

 

59

%

 

 

58

%

 

 

57

%

 

 

58

%

 

 

58

%

 

58

%

Growth % (YoY)

 

54

%

 

 

42

%

 

 

30

%

 

 

3

%

 

 

%

 

1

%

 

 

 

 

 

 

 

 

 

 

 

MID-MARKET (3)

$

125

 

 

$

127

 

 

$

130

 

 

$

130

 

 

$

132

 

$

131

 

% of Total ARR

 

18

%

 

 

18

%

 

 

19

%

 

 

19

%

 

 

19

%

 

19

%

Growth % (YoY)

 

22

%

 

 

23

%

 

 

27

%

 

 

2

%

 

 

5

%

 

3

%

 

 

 

 

 

 

 

 

 

 

 

SMALL BUSINESS (4)

$

159

 

 

$

164

 

 

$

168

 

 

$

168

 

 

$

167

 

$

170

 

% of Total ARR

 

23

%

 

 

24

%

 

 

24

%

 

 

24

%

 

 

24

%

 

24

%

Growth % (YoY)

 

(7

%)

 

 

(2

%)

 

 

4

%

 

 

1

%

 

 

5

%

 

4

%

(1)

Annualized Recurring Subscriptions and Usage (ARR) equals the sum of the most recent month of (i) recurring subscription amounts and (ii) platform usage charges for all CPaaS customers (subject to a minimum billings threshold for a period of at least six consecutive months), multiplied by 12.

(2)

Enterprise ARR is defined as ARR from customers that generate >$100,000 ARR.

(3)

Mid-market ARR is defined as ARR from customers that generate $25,000 to $100,000 ARR.

(4)

Small business ARR is defined as ARR from customers that generate <$25,000 ARR.

Selected operating metrics presented in this table have not been derived from financial measures that have been prepared in accordance with U.S. Generally Accepted Accounting Principles. 8x8 provides these selected operating metrics to assist investors in evaluating the Company's operations and assessing its prospects. 8x8’s management periodically reviews the selected operating metrics to evaluate 8x8’s operations, allocate resources, and drive financial performance in the business. Management monitors these metrics together, and not individually, as it does not make business decisions based upon any single metric. 8x8 is not aware of any uniform standards for defining these selected operating metrics and caution that its presentation may not be consistent with that of other companies. Prior period metrics and customer classifications have not been adjusted for current period changes unless noted.

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