-- Transforming Relationships across the Service Life-Cycle Ecosystem with Advanced Machine Learning and Gen AI --

Tavant, Silicon Valley’s leading digital products and solutions company, today announced that it has been named a Major Player in the IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023–2024 Vendor Assessment (doc #US49989623, October 2023). We believe this recognition underscores Tavant's unwavering dedication to enhancing and revolutionizing the relationships between customers, OEMs, suppliers, channel partners, and machines.

“Companies should consider Tavant when searching for capabilities integrated with ML-based learning and advanced analytics,” said Aly Pinder, Research Vice President, Worldwide Aftermarket Services Strategies at IDC. “Tavant has established a service offering that can deliver value across the organization and enable service teams to automate processes rapidly. Tavant takes a personal approach to its partnerships and works to deliver shared outcomes.”

Tavant's advanced machine learning capabilities have been instrumental in delivering solutions that enable, improve, and transform these relationships, thereby setting a new standard in the Service Life-Cycle Management (SLM) space. The company’s two primary strengths, customer-centricity and technological prowess, have been pivotal in achieving this recognition.

"We believe being recognized in IDC MarketScape is a testament to our dedication to leveraging cutting-edge technologies to enhance and transform relationships within the SLM ecosystem," said Vikas Khosla, Chief Revenue Officer – Hitech, Tavant. "We are deeply committed to providing our clients with innovative solutions that improve their operations and create a lasting positive impact on their customer relationships."

We believe this acknowledgment from IDC MarketScape adds to Tavant's growing portfolio of honors and is a testament to the company's continued commitment to innovation and customer satisfaction in the SLM space. The seamless integration of Gen AI capabilities into the product suite has further enabled a smart Service copilot to make accurate proactive, predictive, and faster decisions. Tavant will continue to strive to revolutionize the service life-cycle management industry and empower its clients with the tools and insights needed to thrive in an increasingly competitive marketplace.

For more information on Tavant SLM solutions, click here.

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Tavant

Headquartered in Santa Clara, California, Tavant is a digital products and solutions company that provides impactful results to its customers across North America, Europe, and Asia-Pacific. Founded in 2000, the company employs over 3000 people and is a recognized top employer. Tavant is creating an AI-powered intelligent enterprise by reimagining customer experiences, driving operational efficiencies, and improving collaboration. Find Tavant on LinkedIn.

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