Award Recognizes iQor’s Superior Training and Coaching

iQor has received a Bronze Stevie® Award in the category of Customer Service Training or Coaching Program of the Year (Other Service Industries) at the 16th annual Stevie Awards for Sales & Customer Service. Winners will be recognized during a virtual awards ceremony on May 11.

“This Stevie award honors iQor's longstanding commitment to developing and utilizing digital technology and leadership development to provide exceptional training and coaching opportunities for all of our employees,” said iQor President and CEO Gary Praznik. “Through ongoing innovations in our training and coaching, we cultivate a rewarding employee experience that translates into excellent customer service that makes employees and customers smile.”

The award recognizes iQor’s PeaQ Performance Qoaching (PPQ) 2.0 Workshop developed in response to the COVID-19 pandemic and the rise in numbers of work-at-home employees. The workshop ensures leaders can continuously support and develop employees to accelerate performance in any work environment. Each module of PPQ 2.0 provides specific guidelines on coaching methods for work-at-home and work-in-office environments at all levels as well as structuring meetings to determine employee demeanor and reduce attrition.

The Stevie Awards is a global business awards program for customer service, contact center, business development, and sales professionals. More than 2,300 nominations from organizations of all sizes and industries in 51 countries were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals on eight judging committees.

“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller.

iQor would like to congratulate Willis Towers Watson on winning the Gold Stevie Award in this category as well as all the other award recipients for their submissions. Details about the Stevie Awards for Sales & Customer Service are available at StevieAwards.com/Sales.

About iQor

iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.

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