Tech-enabled BPO hires new chief financial officer to drive success and digital transformation

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, today announced that it has hired John Jacobi as its new Chief Financial Officer (CFO).

Jacobi brings over thirty years of diverse service industry experience, helping organizations grow, mitigate risk, and enhance shareholder value. This experience includes financial leadership positions in both Fortune 500 companies and rapidly growing privately-owned organizations. Jacobi holds a B.S. in Accounting from Villanova University and an M.B.A. from Duke University.

"We're very excited to add John Jacobi to the iQor family," said President and Chief Executive Officer (CEO) of iQor, Gary Praznik. "His demonstrated experience and vision will help iQor achieve the next level of our digital transformation and evolution of our company's financial performance and structure."

Before iQor, Jacobi most recently was CFO of a private-equity purchased founder company Sunteck. He worked with his CEO to transform the company into a scalable $1B+ multi-modal logistics provider before selling to Mode Transportation. At transaction close, Jacobi then became CFO of Mode Transportation, where he worked to integrate the two respective billion-dollar organizations, realize targeted synergies, and improve the combined companies' risk profile while continuing profitable growth.

"iQor is an exciting company with the right mindset for innovation and transformation with industry-leading digital and customer experience management solutions," said Jacobi. "I look forward to working with Gary and the rest of the team to execute on the many great opportunities that lie ahead for iQor to add value for all of our stakeholders."

About iQor

At iQor our 35,000 amazing employees spanning 9 countries are passionate about delivering an outstanding Omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.

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